Privacy Policy

Information We Collect

To provide you with a secure, personalised gaming experience, bg99 collects certain categories of personal information. We collect only what is necessary to operate the platform and comply with applicable standards. The following explains the types of information we may gather:

Account Registration Data

• Full name, username, date of birth, and contact details such as email address and mobile number.
• Residential address or city (e.g. Dhaka, Rajshahi, Barisal, Mymensingh) for account verification purposes.
• National ID or other government-issued identity document details when KYC verification is required.
• A profile photograph or scanned document image, if submitted for identity verification.

Transactional and Technical Data

• Payment method details — such as bKash mobile account number, Nagad wallet ID, Rocket account number, or Upay reference — used for deposits and withdrawals. Full payment credentials are never stored on our servers.
• IP address, browser type, device model, operating system version, and session duration collected automatically when you use our platform.
• Betting history, game activity logs, bonus usage records, and responsible gaming settings you have configured on your account.

How We Use Your Information

bg99 uses the personal information you provide solely for legitimate operational and service-related purposes. We do not use your data for purposes inconsistent with those stated below:

• To create, verify, and manage your bg99 account, including identity confirmation and age verification (21+ only).
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods, and to maintain accurate financial records.
• To provide customer support, respond to queries, resolve account disputes, and handle responsible gaming requests such as deposit limits or self-exclusion.
• To detect, prevent, and investigate fraudulent activity, money laundering, or any unauthorised access to accounts.
• To personalise your experience by recommending games, bonuses, and promotions that are relevant to your activity on the platform.
• To send you service notifications, account security alerts, and — where you have opted in — promotional messages about bg99 games, offers, and upcoming events.

Data Sharing and Disclosure

bg99 does not sell, trade, or rent your personal information to any third party. However, to operate our platform effectively and in compliance with applicable standards, we may share certain data with trusted partners under strict confidentiality agreements. These partners are permitted to use your data only for the specific purpose outlined in their agreement with us.

The following categories of third parties may receive limited data from bg99 strictly as needed:

• Payment processors and financial service providers — such as bKash, Nagad, and Rocket — who require transaction-specific data to complete your deposit or withdrawal requests.
• Game technology providers and platform software vendors who power our casino, cricket betting, slot, and crash game products. These providers have no independent right to use your data.
• Law enforcement or regulatory authorities where disclosure is required by applicable law, court order, or to protect the rights and safety of bg99 and its users.

Cookies and Tracking Technologies

bg99 uses cookies and similar tracking technologies to enhance functionality, remember your preferences, and analyse how users interact with our platform. Cookies are small text files stored on your device by your browser. They do not contain personally identifiable information on their own, but in combination with account data they help us recognise you on return visits and deliver a seamless experience.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect some features of the bg99 platform, such as staying logged in or accessing personalised content. We do not use cookies to serve advertisements from third-party advertising networks.

Data Retention

bg99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required to comply with applicable legal and financial record-keeping obligations. Specifically, account registration data is retained for the duration of your active account plus a minimum post-closure period to satisfy financial audit requirements.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be linked to your identity. If you request early deletion of your account, we will process that request within a reasonable time frame while retaining only the data we are legally required to keep.

Security of Your Data

bg99 employs industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers. Sensitive account credentials such as passwords are stored using one-way cryptographic hashing — they cannot be read or reversed by our staff.

While we implement robust technical and organisational controls to protect your data, no internet-based system is completely immune to all security threats. We encourage you to use a strong, unique password for your bg99 account and to contact our support team immediately at [email protected] if you suspect any unauthorised activity on your account.

Your Data Rights

As a bg99 user, you have the following rights concerning your personal information. To exercise any of these rights, please contact our data support team at [email protected] with your registered account details:

• Right of Access — You may request a copy of all personal data bg99 holds about you, including your account details, transaction history, and communication records.
• Right to Rectification — If any information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention requirements.
• Right to Withdraw Consent — Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object — You have the right to object to processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.

We aim to respond to all data rights requests within 30 days of receipt. If your request is complex or you have submitted multiple requests, we may extend this period by a further 30 days and will notify you accordingly.

Third-Party Links

bg99 does not include links to external third-party websites from within the platform. If you independently navigate to other websites, please be aware that those sites operate under their own privacy policies. bg99 takes no responsibility for the content, data practices, or privacy standards of any external site you may choose to visit independently of our platform.

Children's Privacy (21+ Platform)

bg99 is strictly an adult gaming platform intended for users aged 21 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or submitted personal data, we will take immediate steps to deactivate the account and securely delete all associated information. If you believe that an underage user may have registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

bg99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable standards. When material changes are made, we will update the Effective Date shown at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Continued use of bg99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you object to any changes, you may close your account by contacting our support team. We will never retroactively apply new data uses to data collected under a prior version of this policy without obtaining your explicit consent.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bg99 handles your personal data, please do not hesitate to reach our dedicated support team. We are available around the clock to assist players across Bangladesh — from Dhaka and Chittagong to Cox's Bazar and Rangpur.

Email (plain text — not a link): [email protected]. Response time: within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.