Terms & Conditions

Last Updated: January 2026

Welcome to bg99, Bangladesh's trusted online gaming and sports betting destination. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player") and bg99 ("the Platform", "we", "us", "our"). These Terms govern your access to and use of all services, features, games, and promotional offers available on the bg99 platform.

By registering an account on bg99 or by continuing to use the platform, you confirm that you have read, understood, and agreed to these Terms in full. bg99 reserves the right to amend, update, or modify these Terms at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

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1. Eligibility and Account Registration

To register and use the bg99 platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration.
• You must provide accurate, truthful, and complete personal information during the registration process. Providing false information is grounds for immediate account suspension.
• Each player is permitted to hold only one (1) account on bg99. Multiple accounts held by the same individual may result in forfeiture of all balances and permanent account closure.
• You are solely responsible for maintaining the confidentiality of your login credentials. bg99 bears no liability for unauthorized access resulting from your failure to secure your account.

2. Deposits and Withdrawals

bg99 supports fast and secure transactions in Bangladeshi Taka (BDT) via locally trusted payment methods. The following rules govern all financial transactions on the platform:

• Accepted deposit methods include bKash, Nagad, Rocket, Upay, and selected bank transfers (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). Minimum and maximum deposit amounts are displayed at the time of transaction.
• Withdrawal requests are processed in BDT and typically completed within 24–72 hours. bg99 reserves the right to request identity verification documents before processing any withdrawal.
• All deposits must be made using payment accounts registered under your own name. Third-party deposits are strictly prohibited and will result in suspension of withdrawal privileges.

3. Bonuses and Promotional Offers

bg99 offers a range of bonuses and promotional incentives to eligible players. All promotional offers are subject to the specific bonus terms published at the time of the promotion, in addition to these general Terms.

Wagering Requirements

All bonuses — including the welcome bonus and reload bonuses — are subject to wagering requirements before any withdrawal may be made. The specific rollover multiplier applicable to each bonus will be clearly stated in the corresponding promotion page. Players are advised to review the wagering requirement in full before claiming any bonus. Failure to complete the rollover within the specified time frame will result in forfeiture of the bonus and any associated winnings.

Bonus Abuse

bg99 employs automated systems to detect bonus abuse, collusion, arbitrage betting, and other fraudulent activities. Any player found engaging in such conduct will have their account suspended, all bonuses forfeited, and any winnings derived from abuse voided. bg99's decision in such matters is final and binding.

4. Game Rules and Fair Play

bg99 offers cricket betting, live casino, slots, and crash games from reputable providers including Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. The following fair play rules apply across all games:

• All game outcomes are determined by certified Random Number Generators (RNG), ensuring transparency and unpredictability in every result. bg99 is committed to maintaining fair play across all titles.
• Placing bets while connected via VPNs, proxy servers, or other circumvention tools may result in bet invalidation and account review.
• In the event of a technical error or system malfunction during gameplay, bg99 reserves the right to void affected bets. Compensation for system-side errors will be assessed on a case-by-case basis.
• Cricket betting markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches — are governed by the specific market rules published for each event. Void rules, early settlement, and cash-out terms are outlined in the relevant event page.

5. Responsible Gaming

bg99 takes responsible gaming seriously. We provide tools and resources to help you stay in control of your gaming activity at all times. By using the bg99 platform, you acknowledge that:

• Gambling carries financial risk. Never bet amounts you cannot afford to lose. If gambling is affecting your daily life, finances, or relationships, please seek help immediately.
• Players may request deposit limits, session time limits, or self-exclusion directly through the bg99 support channel. bg99 will action such requests promptly and without penalty to the player.
• For detailed information on our responsible gaming tools and support contacts, please visit our Responsible Gaming page.

6. Account Suspension and Termination

bg99 reserves the right to suspend or permanently close any player account for the following reasons, among others:

• Violation of these Terms, including fraudulent activity, bonus abuse, use of automated bots or scripts, or chargebacks.
• Provision of false, misleading, or unverifiable identity information during registration or KYC verification.
• Suspected underage access or an account found to be operated by a person under 21 years of age.

7. Intellectual Property

All content on the bg99 platform — including but not limited to logos, brand identity, game imagery, written content, software, design elements, and promotional materials — is the exclusive intellectual property of bg99 or its licensed content providers. Unauthorized reproduction, distribution, modification, public display, or use of any bg99 content in any form or medium is strictly prohibited and may result in legal action. Any feedback, suggestions, or ideas submitted by users to bg99 may be used freely by the platform without obligation or compensation.

8. Limitation of Liability

To the maximum extent permitted by applicable law, bg99 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

• Loss of profits, revenues, or anticipated savings arising from your use of the bg99 platform or your inability to access it.
• Data loss or corruption, service interruptions, or delays caused by server maintenance, network outages, or circumstances beyond bg99's reasonable control.
• Any losses arising from your reliance on information, odds, or game outcomes displayed on the bg99 platform.

9. Privacy and Data Protection

bg99 is committed to protecting the personal data of all registered players. The collection, storage, and processing of your personal information are governed by our Privacy Policy, which forms an integral part of these Terms. By registering on bg99, you consent to the collection and use of your personal data as described in our Privacy Policy. bg99 uses SSL encryption and industry-standard data security measures to protect your information from unauthorized access, disclosure, or misuse. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

10. Governing Law and Disputes

These Terms shall be interpreted and enforced in accordance with generally accepted international online gaming standards. In the event of a dispute between you and bg99, we encourage all players to first contact our support team at [email protected] to seek an amicable resolution. bg99 aims to resolve all player disputes within ten (10) business days of receipt. Any dispute that cannot be resolved through direct negotiation shall be subject to binding arbitration in accordance with the procedures established by bg99's dispute resolution framework. All decisions made by bg99 in relation to disputes are final unless overturned through the formal arbitration process.

11. Amendments to Terms

bg99 reserves the right to modify these Terms at any time. Significant changes will be communicated to registered players via email or a prominent notice on the platform. The most current version of the Terms will always be available on this page. Continued use of the bg99 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with updated Terms, you must discontinue your use of the platform and contact support to discuss account closure options.

12. Contact Information

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please reach out to the bg99 support team. Our customer service team is available around the clock (24/7 Bangladesh Standard Time, UTC+6) and is committed to responding to all enquiries within one business day. You can contact us at [email protected]. For matters relating to responsible gaming, account restrictions, or self-exclusion, please mention the nature of your request clearly in your message so our team can prioritise your case accordingly.

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