Responsible Gaming at bg99
We are committed to keeping your gaming experience safe, fair, and enjoyable — because your well-being always comes first.
Our Commitment to Safe Play
bg99 is Bangladesh's trusted online gaming destination, and we take responsible gaming seriously. We believe that gambling should always be a form of entertainment — never a financial strategy or an escape from everyday stress. Our platform is designed with player protection at its core, ensuring every member in Dhaka, Chittagong, Sylhet, and across Bangladesh can enjoy our cricket betting, live casino, and slots games safely.
We provide a range of practical tools that help you stay in control of how much you spend and how long you play. Our responsible gaming features are available to all registered players at no extra cost, and our support team is reachable around the clock for anyone who needs guidance. If you ever feel that gaming is affecting your daily life, finances, or relationships, we strongly encourage you to use the tools available on this page or reach out to our customer support team directly.
Self-Exclusion
Temporarily or permanently exclude yourself from all gaming activities if you feel you need a break.
Session Time Limits
Set a daily or weekly time limit on your gaming sessions to keep your play time balanced and healthy.
Deposit Limits
Control your spending by setting daily, weekly, or monthly deposit caps on your bg99 account.
Reality Checks
Receive periodic on-screen reminders showing how long you have been playing and your net balance during a session.
Activity History
Review your full deposit, withdrawal, and betting history at any time to stay informed of your gaming patterns.
Player Support
Our trained support team is available 24/7 to discuss concerns, guide you through our tools, or help you take a break.
Player Protection Tools
Self-Exclusion Program
If you feel that gambling is causing harm to you or your family, you can request a self-exclusion period of 30 days, 3 months, 6 months, 1 year, or permanent exclusion. During this period, your account will be locked and all marketing communications will be stopped. Contact our support team via live chat or email to activate this feature immediately.
Deposit Limit Controls
Set a maximum deposit amount for any given day, week, or calendar month. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period for your protection. You can set or adjust these limits from your account settings page at any time.
Time-Out Feature
Take a short break from gaming without permanently closing your account. You can request a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. This is a useful tool if you feel you need a cooling-off period.
Account Activity Reports
Request a detailed report of all your gambling activity — bets placed, amounts won and lost, and deposits made over any period. Reviewing this data regularly helps you make informed decisions about your gaming habits and ensures transparency in every transaction.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of experience or background. Being aware of the early warning signs is the first step toward taking back control. Common signs include:
- Gambling more than you planned or more than you can afford
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when trying to cut down on gambling
- Neglecting work, studies, or family responsibilities because of gambling
- Chasing losses by increasing bets to win back money
Need to Talk to Someone?
If you or someone you know is struggling with gambling-related issues, please contact our 24/7 support team immediately. You can also speak with a trusted friend or family member. You are not alone, and help is always available.
Getting Help and Support
bg99 is committed to providing a safe environment for all players in Bangladesh. If you feel that gambling is becoming a problem in your life — whether it is affecting your finances, mental health, or personal relationships — please do not hesitate to reach out. Our customer support team is available 24/7 via live chat and email. There is absolutely no judgment. We are here to help you find the right solution, whether that means adjusting your account limits, taking a temporary break, or permanently closing your account.
You can also find information and confidential support through mental health and addiction counselling resources available in major Bangladeshi cities including Dhaka, Chittagong, and Sylhet. Remember: gambling is meant to be fun, and bg99 is here to make sure it stays that way.
Frequently Asked Questions
How do I set a deposit limit on my bg99 account?
Log in to your bg99 account, navigate to Account Settings, and select the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits there. Limits take effect immediately once saved.
Can I exclude myself from bg99 permanently?
Yes. Contact our support team via live chat or email to request a permanent self-exclusion. Once applied, your account will be closed and you will not be permitted to create a new account. This action is irreversible.
What is the minimum age to play at bg99?
Players must be 21 years of age or older to register and play at bg99. We perform age verification checks on all accounts to ensure compliance with this policy.
How do I take a break from gaming without closing my account?
Use the Time-Out feature in your Account Settings or contact support to request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account remains inactive but is not deleted.
Explore bg99 Responsibly
Enjoy our full range of cricket betting, casino games, and slots — always within your limits.